Patient Information & House Rules
Welcome to VTDental. We strive to provide high-quality dental care in a safe, pleasant, and accessible environment. That’s why we maintain a set of house rules to ensure a positive experience for everyone at our practice

Appointment & Accessibility
Please arrive on time so we can help everyone according to schedule. Can’t make it? Please call us at least 24 hours in advance. Late cancellations may incur charges. For emergencies or pain, call us directly during opening hours. Outside of opening hours, you can contact the emergency service.

In the Practice
Animals are not allowed, except for assistance dogs.
Please keep the practice clean and use the waste bins.
The use of alcohol or drugs is not permitted.
We are not liable for loss or damage of personal belongings. Found items can be handed in at the reception desk.

Respect and Safety
We treat each other with respect. Aggression, intimidation, or discrimination will not be tolerated.
Do you see an unsafe situation? Please report it to the reception.
Would you like to film or take photos in the practice? Always ask for permission in advance.

Complaints Procedure
At VTDental, we do everything we can to help you well. Are you not satisfied with something? Let us know – together we will look for a solution.

1. Discuss it at the practice
Contact your practitioner or the practice manager. In most cases, we can resolve it immediately.

2. Submit a complaint
Can’t resolve it together? Then you can submit an official complaint via our complaint form or by email.

3. Complaints Officer
If independent mediation is needed, you can contact our complaints officer. This officer mediates free of charge and impartially.

4. Dental Care Disputes Committee
If your complaint is not resolved even with mediation, you can contact the Dental Care Disputes Committee. There may be costs involved. The decision is binding for both parties.

Complaint Form :